How to register
We have an open list and welcome requests for registration from patients living in or moving to the practice area.
The catchment area includes the following:
- Sutton Farm
- Bayston Hill
- Bicton Heath
- Cross Houses
- Coton Hill
The list is not exhaustive. If you are unsure whether you fall within our catchment area or not, please contact the practice and a Receptionist will be able to advise you.
You can register at the practice by completing the downloadable New Patient Registration Questionnaire below and returning it to the practice. Our address can be found on the homepage of this website. You can also email the completed registration form back to us at firstname.lastname@example.org. Registration forms are also available from Reception at the Practice.
REGISTATION FORM:- New Patient Registartion Form - 20.07.12.doc
PRACTICE PROFILE INFORMATION:- Practice Profile - 15.09.14.doc
You are a patient of the practice by successful receipt of your completed registration form and acceptance of that registration form by the practice.
We recommend that new patients undertake a Health Check with the Health Care Assistant and to assist us in this process we will ask you to complete a new patients questionnaire, which includes details of your ethnic grouping and smoking status.
Please note: our surgery is accessible to patients using a wheelchair. We also have designated disabled car parking spaces which are reserved for patients displaying a disabled parking badge.
Our surgeries are run as an appointment only system. Appointments can be booked by telephoning or visiting the surgery. Patients who need to be seen urgently on the same day, are advised to telephone the surgery at 8.30 am. Every effort will be made to treat patients appropriately, however this may mean that the patient may have to wait to be seen at the end of morning surgery. If your condition is non - urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. You also have the option to book up to four weeks in advance if this is more convenient to you.
Nurses based in our practice treat patients for a wide range of common conditions. You can usually see a nurse within 24 hours and Nurses are also available to offer advise regarding common conditions, treatable with over the counter medicines.
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.
You can book to have a telephone consultation with a doctor. The doctor will ring you at an agreed time on the telephone number you have given. Please note the doctor may be delayed in telephoning you if there has been an emergency/busy surgery.
You can help us by:
- Being on time for your appointment
- Contacting the surgery if you no longer want the appointment as soon as possible so we can offer that appointment to another patient
- Calling for a Home Visit or Urgent appointment before 10am
- Ringing for results after 3pm.
As well as our practice, there are many other local NHS services you can contact for health advice, information or treatment. Before you do, remember that you can treat many minor ailments such as coughs, colds and indigestion by keeping a well-stocked medicine cabinet at home. We suggest you keep the following:
- Paracetamol and aspirin (children under 16 and people with asthma should not take aspirin)
- Mild laxatives
- Anti-diarrhoeal medicine
- Rehydration mixture
- Indigestion remedy
- Travel sickness tablets
- Sunburn treatment
- Tweezers and sharp scissors
- Plasters, non-absorbent cotton wool, bandages and dressings.
- Keep the medicine chest in a secure, locked place out of reach of small children
- Always read the instructions and use the suggested dose
- Watch expiry dates - do not keep or use medicines past their sell-by-date
- Take all unwanted and out-of-date medicines back to your local pharmacy.
A national survey has highlighted that missed GP appointements costs the NHS £180 million per year.
Please be considerate to others and notify the practice if you are unable to keep your scheduled appointment. Patients who repeatedly fail to attend their appointments may be contacted and advised that they have to register with another practice.
GP Alcohol Health Worker
A GP Alcohol Health Worker attends the surgery every Friday morning. The Health worker service offers information, support and advice on reducing alcohol intake in order to reduce future health problems.
The Health Worker offers 6 sessions to patients, each lasting approximately 45 minutes.
Everything discusses within the session remains confidential between the patient and the counsellor and Marden Medical Practice.
Patients can be referred to the Alcohol Health Worker by a Doctor or Nurse, or patients can self refer by completing the form below.
|Family Planning||Advice on contraception including coil fitting, contraceptive implants, postcoital contraception and 'the morning after pill' as well as the provision of free condoms.||Dr Houghton and Dr Butler offer a coil fitting/removal service and long acting contraceptive implant/removal service. Please ensure that you request a DOUBLE appointment for any of these services.|
Routine antenatal check-ups by our qualified midwife.
Mondays 2 - 3.30pm.
Vaccinations for all children up to age 5 and School Leaver Booster.
Book an appointment with a Nurse at you convenience
Routine and travel vaccinations for all ages are available during surgery times by appointment with our nurses.
|Travel vaccination appointments are a DOUBLE appointment with the nurse. Nurses are in surgery Monday - Friday.|
|Asthma||Regular check-ups and advice from practice nurses on lifestyle, inhaler techniques and medication.||Tuesday and Wednesday 8.40am - 5pm.|
Dr Bottomley & Dr Ingram performs minor surgery on patients where hospital admission can be avoided.
Thursday morning - Dr Bottomley
Friday afternoon - Dr Ingram
A Phlebotomist visits the surgery to provide patients with the service without having to travel to hospital.
Tuesdays, Wednesdays and Thursdays 9.10 - 11.45am.
A physiotherapist attends the surgery providing patients with necessary treatment and advice on referral from the Doctor.
A Counsellor from Confide provides support and reassurance to patients with particular needs.
Monday and Tuesday afternoon of each week.
Help To Quit Service
The Help to Quit Nurse offer support to patients who wish to stop smoking.
Help to Quit Management -Friday morning
District Nurses provide a service to patients with particular caring needs, especially housebound patients.
Telephone 01743 277709.
Please leave your request for a repeat prescription at reception or post it to the surgery. Tick the items you need on the right-hand section of your previous prescription form.
We can accept your prescription requests online, please click the link at the top right corner of this page and complete the online form.
Alternatively patients are more than welcome to e-mail the surgery with their prescription request. The E-mail address is email@example.com. Please include your name, address and date of birth to ensure that we have your correct details.
We also accept prescription requests via fax. Again if you could include your name, address and date of birth. The fax number is 01743 360725.
If you would prefer you can send your request through the postal system, please allow sufficient time for this request to reach the surgery.
Local pharmacies can request your prescription on your behalf. Please contact your local pharmacy to see if they can can offer this service.
Your prescription will be ready for collection 48 hours later. If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope).
You can also order your prescriptions directly online, please see our "contact us page" for more details.
We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.
Fitness for Work Certificates
If you are unable to work for up to 7 calendar days, your employers will ask for you to complete a Self Certification form. These forms are available from Reception. If you are unable to work for a longer period of time, after consulation, a doctor will issue you with a Fitness for Work Certificate. This certificate will state if you are either unfit to return to work for a period of time, or that you are able to reurn to work but you may require adaptations, altered hours or amended duties.
You will be able to telephone for your results three working days after the test has been completed and we would ask that you telephone the surgery after 3pm each day as the telephones are very busy in the morning. Thank you.
To ensure confidentiality, we only release results to the patient, unless alternative arrangements have been agreed in writing.
The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions, passport signing, some vaccination services and Hepatits status blood tests. Our fees for these services, which are in line with BMA approved national guidelines, are displayed in the surgery.